Refund policy

Return and Refund Policy

Thank you for shopping with us! Below you will find our purchase return and refund policy:

Right of Return

If you are not satisfied with the purchased product, you may return it within 14 days in its original, unused condition.
Please note that we can only accept the product in its original, undamaged condition
Before returning the item, please contact our customer service.
When returning the item, please include the proof of purchase or invoice.
Custom made products cannot be returned.

Refund

Once the returned product has arrived, we will inspect its condition.
If the product is undamaged and in original, unused condition, we will refund the full purchase price within 15 business days.The refund will be made using the original payment method unless another method is requested by the customer.
Please note that we cannot refund shipping costs.

Return Method

If you would like to return a product, please contact our customer service at the following contacts:
Email: info@ankkaadventures.com
Our customer service will assist you with the return process and answer any questions you may have.
Please note that responsibility and all costs related to returned products and refunds are borne by the customer. We cannot take responsibility for the risk or the shipping costs of the returned product.

The cost of returning the product must be borne by the consumer, the company does not undertake this cost. If you have any questions regarding our return and refund policy, please contact our customer service. Thank you!